Key Commitments

1. Eligibility and Scope

This Shipping Policy applies to products purchased from the official Gymusclo website. Orders placed through Amazon, Walmart, offline dealers, or other third-party platforms are subject to the shipping policy of the applicable platform or seller.

This policy may be adjusted based on warehouse operations, carrier availability, product size, inventory status, and destination. If a product page, order confirmation email, or customer support notice provides more specific information, the more specific information will apply.

2. Shipping Coverage

Gymusclo currently primarily supports shipping within the contiguous 48 U.S. states.

The following locations are not currently eligible for regular free standard shipping, or may require separate confirmation of shipping availability and additional fees before placing an order:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO / FPO / DPO addresses
• PO Box addresses
• Remote areas, island regions, or addresses that carriers cannot normally service

If your shipping address is located in one of the regions above, please contact Gymusclo Customer Support before placing your order to confirm whether delivery is available and whether additional fees may apply.

3. Order Processing Time

In-stock products are typically processed and arranged for shipment within 1 business day after order confirmation.

Business days refer to Monday through Friday and do not include U.S. federal holidays, weekends, warehouse inventory days, or periods affected by force majeure events.

If your order includes pre-order products, custom products, out-of-stock or restocking products, or items that need to ship separately, the actual shipping time will be subject to the product page, order confirmation email, or customer support notice.

After order processing is completed, you will receive tracking information by email. If one order includes multiple boxes or multiple products, multiple tracking numbers may be generated, and packages may arrive at different times.

4. Shipping Methods and Estimated Delivery Times

Gymusclo orders are currently shipped primarily through UPS, FedEx, USPS, or other parcel carriers. After an order ships, delivery is generally estimated within 1–5 business days.

The delivery times above are general estimates and do not constitute a guaranteed delivery commitment. Actual delivery time may be affected by weather, holidays, carrier scheduling, warehouse processing, remote destinations, delivery routes, and other factors.

5. Multi-Box Shipping

Some large equipment, bundle sets, or multi-piece products may be split into multiple boxes. Different boxes may use different tracking numbers and may not be delivered on the same day.

If you receive only part of your shipment, please first check all tracking numbers included in your order email. If some packages are still in transit, please wait for the remaining deliveries.

If all tracking numbers show delivered but you still have not received all boxes, please contact Customer Support within 7 days and provide the number of boxes received, screenshots of tracking numbers, and photos of the outer box labels.

6. Standard Delivery Service

Standard delivery usually does not include the following additional services:

• Product installation
• Unboxing service
• Packaging cleanup
• Removal of old equipment
• Precise scheduled delivery at a specific time
• Address changes or redelivery services caused by customer-related reasons

If you need installation or other additional services, please contact Customer Support before placing your order to confirm availability and any additional fees.

7. Delivery Inspection

After receiving your product, please promptly inspect the outer packaging, number of boxes, shipping labels, and product condition.

If you notice any of the following issues, please take photos or videos and contact Customer Support as soon as possible:

• Obvious damage to the outer box
• Package crushed, torn, or wet
• Mismatch in the number of boxes
• Product exposed or visibly damaged
• Shipping label does not match the order information
• Package marked as delivered but not actually received

We recommend keeping the complete outer packaging, box labels, and protective materials before unboxing and installation. If shipping damage, missing parts, or returns need to be handled later, related photos and packaging information can help us review and resolve the issue more quickly.

8. Shipping Damage, Missing Parts, or Missing Packages

If your product is damaged during shipping, has missing parts, or is missing from the shipment, please contact us within 7 days of delivery.

Please provide the following information:

• Order number
• Recipient name
• Description of the issue
• Photos of the outer packaging
• Photos or videos of the damaged part of the product
• Photos of the box labels
• Missing part number or the corresponding part number from the instruction manual
• Number of packages received
• Screenshots of all relevant tracking numbers

For hidden damage or internal issues discovered during installation, please contact us as soon as possible and preferably within 30 days of delivery. After this period, we will still do our best to assist, but the issue may need to be reviewed based on whether it is related to shipping, installation, or normal use.

9. Address Changes and Incorrect Addresses

After an order is submitted, please contact Customer Support as soon as possible if you need to change the shipping address.

If the order has not entered warehouse processing or has not shipped, we will do our best to assist with the change. If the order has already shipped, address changes will depend on whether the carrier allows rerouting.

Any rerouting fees, redelivery fees, return shipping costs, or risk of package loss caused by an incorrect address provided by the customer, temporary address changes, inability to contact the customer, or refusal of delivery may be the customer’s responsibility.

10. Package Marked as Delivered but Not Received

If tracking information shows that a package has been delivered but you have not received it, please first check:

• Your doorstep, garage, front desk, property office, or mailroom
• Whether a family member, neighbor, or housemate accepted the package
• Carrier delivery photos or signature records
• Whether the order is shipping in multiple packages and some boxes are still in transit

If you still cannot locate the package, please contact us within 3 days after the tracking status shows delivered. Gymusclo will assist in contacting the carrier to initiate an investigation, but we cannot guarantee full responsibility for packages lost due to theft, mistaken pickup, incorrect address, or packages left unattended.

11. Split Shipments and Multiple Packages

Some products may ship in multiple boxes, and one order may also ship in separate batches due to inventory being located in different warehouses. Multiple packages may not arrive on the same day.

If you receive only part of your shipment, please first check the status of all tracking numbers. If all tracking information shows delivered but boxes are still missing, please contact Customer Support within 7 days.

12. FAQ