Please check your spam/junk folder if you haven’t received a response. We typically reply within 24–48 business hours.
CUSTOMER SERVICE & RESPONSE
How long does it take to receive a reply?
How to contact customer service?
Email: support@gymusclo.com
Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (Eastern Standard Time, excluding holidays)
ORDER & PAYMENT
What payment methods are accepted?
We accept credit cards, PayPal, and installment payments via Klarna (up to 12 months).
Does the price include shipping fees?
All orders qualify for FREE standard shipping within the contiguous United States.
What to do if payment is rejected?
Common causes include insufficient funds, incorrect CVV code, expired card, mismatched billing address, or unsupported online payment. Please contact your issuing bank for verification.
How to cancel an order?
Send an email to support@gymusclo.com with the subject line “Cancel Order” as soon as possible. Once the order has shipped, cancellation is no longer possible.
SHIPPING & DELIVERY
When will my order ship?
Orders are processed and shipped within 2–3 business days of payment confirmation. Contact support if your order exceeds this shipping window.
What is the estimated delivery time?
Standard delivery takes 5–7 business days (delays may occur due to severe weather, logistics exceptions, or remote areas).
How to track my order?
You can view real-time tracking information directly on your order account page.
Why is my order shipped in multiple packages?
Large or heavy fitness equipment is often shipped in separate packages to ensure safety. We only provide one primary tracking number initially. Please contact us if you need the full tracking list for all packages.
The package shows "Delivered" but I haven't received it. What should I do?
Check your front porch, backyard, mailbox, or with neighbors/property management. Most delivery carriers leave packages in secure nearby locations.
Can I change the shipping address after the order is shipped?
Address changes are generally not allowed after shipping to prevent package loss or damage. Requests may be considered, but additional shipping fees may apply.
RECEIVING & AFTER-SALES SERVICE
What if I receive damaged or missing parts?
Contact support@gymusclo.com immediately and provide:
1. Your order number.
2. Clear photos of the damaged parts and outer packaging.
Your delivery address and contact phone number.
What if I only receive part of my order?
Multiple packages may arrive at different times due to logistics. Rest assured, all items will be delivered as scheduled. Contact us if you need updates on pending packages.
PRODUCT & ASSEMBLY
How long does it take to receive a reply?
Yes, all fitness equipment requires assembly. Detailed installation instructions are included in the package.
How to get help with assembly?
For assembly assistance, email support@gymusclo.com or contact us via WhatsApp. Our support team will guide you step-by-step.
When will out-of-stock products be restocked?
You can subscribe to us and set up the replenishment notification directly on the product page, or send an email to support@gymusclo.com to inquire about the latest replenishment schedule.
DISCOUNTS & PARTNERSHIP
Are there any exclusive discounts available?
- 5% OFF for military personnel, law enforcement officers, firefighters, first responders, and students (valid with valid ID).
- New customers get $50 OFF their first order by subscribing to our newsletter.
How to discuss business cooperation?
- Dealer/Wholesale Partnership: Email support@gymusclo.com
- Influencer/Affiliate Partnership: Visit the “Affiliate Program” page on our official website for detailed guidelines and application methods.
CONTACT US
As quickly as we can, we will handle your issues within 48 hours. There may be delays in replying during holidays.
Service hours: Monday to Friday, 9:00 AM – 6:00 PM (EST).
